The support that you will receive from your cloud hosting company is really important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical issue with an active account. Timely and clear info regarding a question or a problem can save you lots of time and efforts, not mentioning that this is usually a sign that you're ordering from an actual hosting provider not from some reseller. If you acquire a hosting account through a company that doesn't own its servers and it can't access them immediately, it is likely that you will wait for a couple of days in order to get a reply to any query, which means that your sites may stay offline for quite some time. In contrast, a supplier which provides numerous options for communication and has a support crew that is available any time can assist you right away and help you decrease or entirely avoid any downtime and possible losses.
24/7 Customer Support in Cloud Hosting
All of our cloud hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our solutions before you make an order or you are a current client and you have a question or some problem, you can contact us any time, including holidays and weekends. We have multiple channels to get in touch with us - a couple of phone lines worldwide for your convenience plus live chat support for pre-sales, billing and general questions; emails as well as support tickets for more complex matters or any troubles that require extra time to analyze and take care of. In contrast to various other web hosting providers, our trouble tickets have a warranted max reply time of just one hour, so regardless of what your problem is, it will be resolved in a timely manner and you will not waste days in order to have something fixed.