Integrated Ticketing System in Cloud Hosting
Our cloud hosting feature an integrated support ticket system, which is included in our in-house developed Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia allows you to manage everything connected with the hosting service itself in the exact same place – invoices, web files, e-mails, support tickets, etc., avoiding the need to use different admin consoles. In case you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a few clicks of the mouse without leaving your hosting Control Panel. In the meantime, you may choose a category and our system will offer you a variety of educative articles, which will supply you with additional information and which may help you fix any given problem before you actually post a ticket. We guarantee a ticket response time of maximum one hour, even if it’s a weekend or a legal holiday.