There are a handful of ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you opt for is a support ticket system. This is the least complicated channel of communication for different reasons. In the event that no customer care staff member is available at the moment and they are all busy, a phone call may not be answered, but a ticket will always be received. You can also copy & paste large pieces of information without having to worry about typing errors, and if a given problem needs more time to be fixed or a number of replies have to be exchanged, all the information will be in the very same location, so each party can always see the comments added by the other one. The negative side of using tickets to get in touch with your hosting company is that they are typically separate from the web hosting platform, which suggests that if you need to provide info or to adhere to guidelines, you’ll have to use at least 2 different interfaces and this number may rise in case you’d like to manage a couple of domains. Plus, a lot of hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst awaiting an answer.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting feature an integrated support ticket system, which is included in our in-house developed Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia allows you to manage everything connected with the hosting service itself in the exact same place – invoices, web files, e-mails, support tickets, etc., avoiding the need to use different admin consoles. In case you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a few clicks of the mouse without leaving your hosting Control Panel. In the meantime, you may choose a category and our system will offer you a variety of educative articles, which will supply you with additional information and which may help you fix any given problem before you actually post a ticket. We guarantee a ticket response time of maximum one hour, even if it’s a weekend or a legal holiday.