If you ever have any questions associated with your web hosting account or you face a problem with your sites, you will need to get in touch with the respective web hosting company’s technical support team. It may not matter how fast they will reply if you have a generic inquiry, but an issue like a thwarted script update, for instance, may result in your site becoming damaged or inaccessible on the Internet. And the longer you have to wait for the support team to help you out, the longer the site will be out of order. In case you offer goods or services online, any downtime will affect your site destructively and you can lose current or prospective clients. A lot of hosting providers, particularly resellers, handle trouble tickets and emails within 24 hours, but in the digital realm this is much too long, as visitors will hardly ever revisit a site that isn’t functioning correctly for a long stretch of time.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max response time for any support ticket that you post or any email that you send is just 1 hour, even if you contact us on weekends and national holidays. Regardless of the nature of your query or problem, we’ll lend you a helping hand instantly and will give you the required information to sort out any problem with your sites. The real reaction time typically does not surpass fifteen to twenty minutes, which is why you can just forget about waiting for hours and hours to get an issue solved or what’s even worse than that – waiting around one whole day only to obtain an answer that more info is needed while nothing’s fixed. We will assist you at once just because we are aware of precisely how precious time can be in the dynamic Internet realm. The 60-minute response guarantee applies to any technical or billing enquiry that you may have with regard to our cloud hosting.