Although this isn't the mainaspect to help you distinguish a reliable cloud hosting provider from a bad one and a reseller from an actual supplier, being able to call and talk with a live person is a sign that you are not using the services of a one-person company and that you'll be able to reach somebody any time you're in need of assistance. The telephone support for website hosting services may range from basic to expert, so the problems that can be resolved with a call vary depending on the provider. In the general case, these matters are simpler and include billing or 1st level tech issues because more difficult tasks often need a support ticket where both you and the system administrators can track the proceedings with a specific situation. Nonetheless, being able to call your service provider can save you considerable time and efforts for the multitude of small issues which will eventually show up at the time you manage your website hosting account.
Phone Support in Cloud Hosting
Since we have live phone support 14 hours daily, you'll be able to get in touch with us and consult with one of our customer support agents to find out more about any of the cloud hosting that we supply and make sure that our servers meet the system requirements for your web sites before you purchase anything. For your benefit, we have phone numbers on 3 continents so that you will be able to call the one closer to you - in the United States of America, the United Kingdom or Australia. If you are already an existing customer, you can call about general and billing matters, and about some tech issues. In case the issue is strictly technical or it needs more time to handle, you will have to use our ticketing system, that will allow both you and our technical support crew to track the details given by either side.