1 hour ticket response
Fast assistance is our top objective and that is why we’ve got a team of accomplished technicians who are ready to provide a rapid solution to any question that you may possibly have. Just post your technical support ticket from the Site Control Panel and we’ll reply back to you within one hour at the latest. In fact, we work hard and aim for a 20–minute support ticket response time.
A Top–Quality Client Support Service
Our client service staff members have extensive experience in the cloud hosting field and are skilled enough to supply a swift solution to your problem. If, however, the case at hand is not within the competence of a support engineer, the trouble ticket will be forwarded to a developer or sysadmin for additional assistance.
A User–Friendly Help Section
Incorporated into the Site Control Panel is an easy–to–browse Help Center section, which includes different information sources. You can browse through a regularly updated knowledge base offering web hosting account management articles and web site administration articles, watch the educational video tutorials or browse our F.A.Q. repository.